711cuc Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 711cuc ("the Company," "we," "us," "our"), operator of the online gaming platform at 711cuc.com ("the Platform"), collects, uses, discloses, and safeguards personal information relating to registered players and website visitors ("you," "your"). This Policy forms part of our Terms & Conditions and should be read alongside them. By using the Platform, you acknowledge that you have read and understood this Policy.

711cuc is committed to handling your personal data responsibly and in compliance with applicable data protection laws, including the requirements of the jurisdiction in which we are licensed to operate. We review and update this Policy periodically. The effective date at the top of this document indicates the most recent revision.

2. Information We Collect

711cuc collects personal information in the following categories:

• Registration Data: Full name, date of birth, email address, username, and password provided when creating your 711cuc account.
• Identity Verification (KYC) Data: Government-issued photo identification (such as a Malaysian national identity card or passport), proof of address, and in some cases proof of payment method, collected to comply with anti-money laundering and age verification obligations.
• Financial Data: Payment method details, transaction records, deposit and withdrawal history. Note that 711cuc does not store full card numbers; card processing is handled by our authorised payment service providers.
• Gaming Activity Data: Bet history, game session data, wagering patterns, bonus utilisation, and account balances.
• Technical Data: IP address, device type, browser type and version, operating system, session duration, and pages visited, collected automatically when you access the Platform.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• Marketing Preferences: Your stated or inferred preferences regarding promotional communications from 711cuc.

3. How We Use Your Information

711cuc uses your personal information for the following purposes:

• Account Management: To create, maintain, and administer your 711cuc account, including processing deposits and withdrawals, crediting winnings, and managing bonus balances.
• Identity Verification & Fraud Prevention: To verify your identity and age (21+ requirement), detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Legal and Regulatory Compliance: To meet obligations under our gaming licence, applicable anti-money laundering legislation, and data protection law, including record-keeping requirements.
• Platform Operation & Improvement: To monitor platform performance, diagnose technical issues, and develop new features and improvements based on aggregated usage data.
• Responsible Gaming: To monitor gaming behaviour and identify signs of problem gambling, allowing us to apply responsible gaming measures as outlined in our Responsible Gaming policy.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with your 711cuc account.
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing material where you have provided consent or where we have a legitimate interest in doing so, and subject always to your right to opt out.
• Security: To protect the integrity of the Platform and the safety of all players, including monitoring for suspicious login activity and access from unauthorised devices.

4. Legal Basis for Processing

711cuc processes your personal data on the following legal bases:

• Performance of a Contract: Processing necessary to provide the gaming services you have requested and to administer your account.
• Legal Obligation: Processing required to comply with our regulatory and legal obligations, including KYC, AML, and gaming licence requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Disclosure of Your Information

711cuc does not sell your personal data. We may share your information with the following categories of recipients in the following circumstances:

• Payment Service Providers: We share necessary financial data with authorised payment processors including those facilitating Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, 7-Eleven Cliqq, and USDT TRC20 transactions, solely to process your transactions.
• Game Providers: Game providers who supply casino and sportsbook content to the Platform may receive limited technical data necessary to authenticate your session and credit winnings.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or gaming regulatory authority, 711cuc will disclose personal data as required. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention and KYC Services: Third-party identity verification and fraud detection providers engaged to assist with our compliance obligations.
• IT and Infrastructure Providers: Service providers who operate the technical infrastructure of the Platform under data processing agreements that require them to handle your data in accordance with this Policy.

All third parties with whom 711cuc shares personal data are required to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

6. Cookies and Tracking Technologies

711cuc uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated data about how users interact with the Platform, helping us identify areas for improvement. This data is processed in anonymised or pseudonymised form.
• Preference Cookies: Used to remember your language settings, display preferences, and login status across sessions.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may impact your ability to use some features of the 711cuc Platform.

7. Data Retention

711cuc retains personal data for the period necessary to fulfil the purposes described in this Policy, or as required by applicable law. In particular:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Transaction records are retained for a minimum of five (5) years to meet financial regulatory obligations.
• Support communications are retained for a minimum of two (2) years following resolution.
• Marketing data is retained until you withdraw consent or opt out of communications, whichever is earlier.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

8. Your Data Protection Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by 711cuc:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain data.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a portable copy of your data.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing any request.

9. Data Security

711cuc implements technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access. These measures include 256-bit SSL encryption for all data transmissions, access controls limiting data access to authorised personnel, regular security assessments of our infrastructure, and incident response procedures for identifying and addressing potential data breaches.

Notwithstanding the above, no data transmission over the internet or electronic storage system is completely secure. While 711cuc takes reasonable steps to protect your personal data, we cannot guarantee absolute security.

10. Children and Minors

The 711cuc Platform is strictly restricted to persons aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account, please contact us immediately at [email protected].

11. International Data Transfers

In the course of providing services to Malaysian players, 711cuc may transfer personal data to countries outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including standard contractual clauses or other lawful transfer mechanisms recognised under applicable data protection law.

12. Changes to This Policy

711cuc reserves the right to update this Privacy Policy at any time. The effective date at the top of this document will be revised accordingly. Where changes are material, we will provide notice through the Platform. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 711cuc Data Protection team via live chat (available daily 8:00am–2:00am MYT) or by email at [email protected]. We aim to acknowledge all data protection enquiries within 48 hours and to resolve them within 30 days.